RETURNS & REFUND POLICY
Thank you for choosing The Compass Core Ltd. We are committed to providing exceptional service and high-value professional resources. Because our offerings consist of digital content and scheduled professional consultancy services, our refund and cancellation policies are structured as follows:
1. Digital Products (Instant Downloads)
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All Sales Are Final: Due to the instant, downloadable nature of our digital copies, playbooks, checklists, and templates, we operate a strict no-refunds, no-returns, and no-exchanges policy once a purchase is completed.
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Waiver of Cooling-Off Period: In accordance with UK statutory distance selling regulations for digital content, by completing your purchase and accessing or downloading the file, you explicitly agree to waive your standard 14-day cancellation period.
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Technical Issues: If a file is corrupted, damaged, or fails to download correctly, please notify us at [Insert Email Address] within 48 hours of purchase, and we will promptly issue a functional replacement copy.
2. Business Audits & Consultancy Services
Our audits require significant administrative preparation and the locking out of dedicated calendar availability.
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Stage 1 Booking Deposit (25%): The 25% deposit paid at checkout is required to secure your audit date and time. This deposit is non-refundable if you cancel the service or request a change outside of our allowed notice window.
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Rescheduling Windows:
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More than 48 hoursā notice: You may reschedule your Zoom or in-person audit to an alternative date at no extra cost. Your 25% booking deposit will be fully transferred to the new date.
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Less than 48 hoursā notice: If you cancel or request to reschedule with less than 48 hoursā notice prior to the scheduled start time, your 25% deposit will be forfeited to cover allocated time and administrative overhead.
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Completed Services: Once a live audit session (Zoom consultation or physical site visit) has been completed, the Stage 2 fee (25%) is due immediately, and no partial or full refunds can be issued for time already served.
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Withheld Feedback: Final audit reports and checklists are only delivered upon receipt of the final 50% balance. If a client chooses to forfeit their final report by refusing to pay the remaining balance within 7 days, no refunds will be given for the previous deposit or completion fees paid.
3. Geographic Cancellation Restrictions
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In-person audits are strictly limited to the West Yorkshire region.
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If an on-site audit is mistakenly booked for a location outside this service area without prior written authorization from us, we reserve the right to cancel the booking. In these instances, a full refund of your deposit will be issued, minus any standard third-party payment processing fees incurred by the store.
4. How to Contact Us
For all support inquiries, rescheduling requests, or technical issues regarding digital downloads, please contact us at:
